Certified Plant Supervisor (CPS)

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CPS QUESTIONS:
1 : Synergistic supervision is a cooperative effort between the supervisor and management team
True   False
2 : Inability and/or unwillingness to work with "people whom they do not particularly like" is a major reason why supervisors fail.
True   False
3 : An active listener takes 100% of the responsibility for ensuring mutual understanding
True   False
4 : Giving more praise than criticism is an effective criticism guideline
True   False
5 : Creating a win-win between employees and management is the goal of human relations.
True   False
6 : Organizational behavior is one of the five major forces that influence every employee.
True   False
7 : Direct costs include all expenditures that are necessary for running the business but that do not specifically add value to the product.
True   False
8 : Variable product costs are costs that change as production and sales level change, but that are not directly caused by the expenses of manufacturing.
True   False
9 : Substitutes for leadership include the characteristics of subordinates, ordinates, and tasks.
True   False
10 : Motivation relates to the perceptions or subconscious processes of people.
True   False
11 : Safety and health policies are required to be reviewed at least monthly.
True   False
12 : Only accidents that injure workers must be reported to management.
True   False
13 : The planning process include two distinct phases: strategic planning and operational planning.
True   False
14 : Management by objectives is the process by which supervisors and upper management jointly set objectives, periodically evaluate performance, and reward according to results.
True   False
15 : Two major ways a supervisor can give input to collective bargaining include: provide feedback and recommend changes.
True   False
16 : A grievance is dissatisfaction expressed to management..
True   False
17 : A job description states the basic tasks and responsibilities of a position.
True   False
18 : Job specifications identify the duties needed to perform a job satisfactorily.
True   False
19 : Personal difference is one of the four major reasons for conflict.
True   False
20 : Individuals using the avoiding conflict management style are attempting to resolve the conflict by getting his/her own way.
True   False
21 : Determining the causes of a problem involves looking back to understand the past and then forward to predict the future.
True   False
22 : Incubation is NOT one of the four stages in the creative process.
True   False